1. Package not received
Q: What if I haven’t received my package yet?
A: If you have not received your package after the expected delivery date, please log in to the courier company’s website to check the shipment status. You can also contact our logistics partners directly or contact us via email at www.cellphonesell.com for further assistance.
2. Can the shipping address be changed after the order has been shipped?
Q: My order has been shipped, can I change the shipping address?
A: Once your package has been shipped, we are unable to change the shipping address of your order. Please make sure you provide an accurate shipping address.
3. Received wrong/defective merchandise
Q: What if I receive the wrong or defective item?
A: Sorry for causing trouble to you! Please email www.cellphonesell.com with the following details so we can process your exchange:
– Your order number
– The item number of the incorrect/defective item you received
– Photos (if applicable)
Our customer service team will reply to your email as soon as possible and provide you with further assistance.
If you have additional questions or need more help, please feel free to contact us. Thank you for choosing Cheap Ball Gown Deal!